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Raleigh and Wake County residents have an additional way to communicate with 911.
You can send a text message that includes pictures and videos to the Raleigh-Wake Emergency Communications Center (911).
A text or data plan is required to place a text to 911. Check with your carrier to ensure it provides the technology to send photos and video.
“We encourage you to call if you can, text when you can’t,” says Dominick Nutter, director of the Raleigh-Wake Emergency Communications Center.
How to text 911
1. Enter the numbers “911” in the “To” field.
2. Keep your first text message to 911 brief and ensure it contains the location of the emergency and type of help needed.
3. Push the “Send” button.
4. Be prepared to answer questions and follow instructions from the 911 call taker.
5. Text in simple words. Do not use abbreviations. Keep your messages brief and concise.
As with all text messages, 911 messages can take longer to receive, can get out of order or may not be received.
If texting to 911 is not available in your area, or is temporarily unavailable, you will receive a message indicating that texting 911 is not available and to contact 911 by other means.
Text-to-911 feature is not available if you are roaming and does not work with group texts. Emojis are not visible to dispatchers.